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Frequently Asked Question
Do you employ your researchers or are they independent contractors?
All of our researchers are valued employees of File Finders. They are vetted, background checked and extensively trained. Ongoing rigorous training and oversight is in place to ensure they continually meet our high expectations of quality.
How many courts locations are there in San Diego?
There are four court locations in San Diego County; South County, East County, North County and Central Court. Although the Superior court is supposed to be “consolidated”, each court handles criminal cases specific to their area.
How often do you visit the court?
File Finders has a daily presence at one or more courts.
Are there court imposed costs to pull a file?
If a file has to be order from storage, there is a non-refundable court imposed fee of $19/file. Additionally, the court charges $.50/page for copies.
If a file I request has to be ordered from storage, how long does it take to come in?
Currently, files that have been ordered take on average 1-2 weeks to come in.
Why shouldn't I use the online index to research my own names?
While the online Index is available to the public, it is important to note that caution should be utilized when using the index for the following reasons. The the index has bare minimum information. Record information still must be obtained manually. Additionally, the index is literal to a fault and discrepancies are rampant. To conduct an accurate search, you need to know how to work around its glitches, quirks and limitations.
How far back do San Diego county criminal records go?
The index goes back to 1974. However, it does not mean record information is still available back to that date. The court has begun to purge misdemeanor cases after 10 years.
Do you offer volume discounts?
Yes, if you are a company with a volume of 50 or more criminal requests per day or 20 pre-screened cases per day, please contact us directly to discuss possible discounts.
What are my payment options?
Our preferred method of payments is via Direct Deposit or ACH payments utilizing our “Pay Now” feature on our invoice. However, we gladly accept checks.
What are your billing terms?
We bill most clients bi-weekly with net 15 terms. Occasionally, we offer companies with excellent payment histories monthly and/or net 30 billing terms.
“I think service and quality has been great and we have been receiving consistent service over the years.”
Dedication to The Highest Quality of Work
"Per usual, we had another fantastic month for both quality and TAT. Your dedication to providing the highest quality work to our clients is much appreciated and does not go unnoticed."
“I cannot say enough positive things about the experience we have had working with File Finders over the past couple of years. Their industry knowledge and expertise in the San Diego area shines through their stellar work-product. The work performed by Kim and her team is always of the highest quality while also providing excellent turn-around times. I would, and do, recommend them to anyone looking for a solution in what can sometimes prove to be a difficult area to perform court records checks. In this industry, it truly pays to have to have an expert team on your side, and File Finders is just that!”
Fast and Reliable Turnaround
"I appreciate the fact that File Finders provides us with fast and reliable turnaround times and accurate results. The customer support we receive is responsive and friendly as well. I also appreciate the fact that File Finders does not need to be micro-managed as can be the case with other vendors when you push a lot of volume like we do. File Finders has been our primary vendor of choice for many years now for these reasons and more. They do not disappoint."
Prompt and Professional Research
"We’ve worked with File Finders for over 10 year and couldn’t be happier. They provide prompt and professional research, know their jurisdictional nuances intimately, and help us manage client expectation with proactive and reliable ETAs when there are delays. Their customer service is top notch and everyone operates with integrity, honesty and an eye toward accurate and thorough reporting."
reliable, accurate and prompt
"Our team began working with File Finders in 2007. We have found them to be reliable, accurate and prompt. One of the things I most appreciate about Kim is her knowledge of the court system and willingness to communicate the specific details of the search process with us. This has allowed us to be able to fill in the gaps many times with our own clients when it comes to delays, errors, etc. We look forward to many continued years with their team."